The One Decision That Tanked Southwest Airlines

How did one of the most beloved airlines take such a massive nosedive? We investigate the single decision that left Southwest Airlines saying, "We messed up," while uncovering the details behind Southwest's fall, from epic failures to surprising investments. What went wrong, and what lessons can we learn from their mistakes? Get the 5-minute newsletter keeping 2M+ innovators in the loop: https://clickhubspot.com/lth7